While working through a recent use case, I realized something powerful: most apps today could be radically simplified. Imagine a universal interface—just one app or web portal—where users simply ask, and the system intelligently routes the query to the right destination: ticket booking, appointments, disputes, orders, claims, scheduling, posting… you name it.
The flow:
User enters a query → personal data is redacted → RAG + LLM + MaaS kick in → task executed in the background. No need to memorize workflows or navigate complex UIs. Just chat and go.
Sample Workflow:
We built an AI agent using NodeJS as the backbone within Azure AI Foundry. It:
– Processes incoming prompts
– Identifies intent
– Routes general queries to MaaS
– Sends specific intents to APIs for execution
The result? A seamless, chat-first experience that eliminates platform learning curves. Whether it’s insurance claims, benefit inquiries, or operational tasks—users get what they need without friction.
This architecture isn’t just elegant—it’s transformative. Especially in sectors like insurance, where RAG + LLMs can surface relevant benefits and format responses instantly.
We’re entering a new era of app interaction. Escalation agents will handle edge cases, but the bulk of user needs? Handled effortlessly by intelligent agents.
Thoughts Map 